customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help with a simple and clear return process.
Items may be returned within 7 days of purchase or delivery, provided they are in their original condition. To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. All original tags and packaging must be intact. We require a valid receipt or proof of purchase to process any return or exchange.
Please note that sale items, accessories, innerwear, and customized pieces are final sale and cannot be returned or exchanged unless defective. If you receive a defective or damaged item, please notify us within 48 hours of receiving your order, and we will assist you with a replacement or refund.
Returns can be made in-store or, for online purchases, by mailing the item back to our return address. Please contact our customer service team before mailing any return to obtain authorization and instructions. Shipping fees for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or defective product).
Once your return is received and inspected, we will notify you via email or phone. If approved, your refund will be processed to the original method of payment within 7–10 business days, depending on your bank’s processing time. Alternatively, you may choose to receive store credit or make an exchange.
We reserve the right to refuse returns that do not meet our policy conditions. By purchasing from [Your Shop Name], you agree to comply with our return terms. For any questions, please contact our support team for assistance.